Refund policy

We want you and your pet to love your order. If you're not completely satisfied, you can request a return within 30 days of receiving your item.

Eligibility: Items must be unused, in the same condition you received them, and in their original packaging. Please keep your proof of purchase.

How to start a return: Contact us through our Contact page with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Damaged or defective items: Please inspect your order when it arrives and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, including photos when possible. We'll make it right with a replacement or a full refund at no cost to you.

Return shipping: Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility.

Exceptions: For hygiene reasons, opened grooming consumables (such as pet wipes) cannot be returned unless they arrive damaged or defective.

Refunds: Once we receive and inspect your return, we'll notify you whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Exchanges: The fastest way to get a different item is to return the original and place a new order.

Questions? Reach us anytime through our Contact page.